FAQ

FAQ

How long will it take to receive my results?

We work as fast as possible to provide you with an answer within 24 to 48 hours

If your scan is in low visibility, our correspondence times may take greater than 24 hours if we request more scans, however, your order will be priority.

Please note, our staff is made up of working professionals and moms, and we do our best to work quickly and accurately.

How can I send images if it isn’t working on the form?

You may send your scans to our email if the upload form isn’t working correctly. Mail to: service@thegenderexperts.com. Include your name and order number to avoid delays.

 

It has been longer than 24 – 48 hours. Why haven’t I received my results?

Because of the volume we receive, we cannot guarantee 24 hours, this is just an estimate. It may take longer depending on the amount of submissions.

1. Please make sure to check your “junk” box from your email provider. Make sure to allow emails from us to be accepted into your inbox.

2. If you did not provide the correct name and email in the submission form as you did in the order form, we cannot match your results. We will attempt to contact you if this is the case, but please feel free to contact us if you are having any issues.

Occasionally, an email address has been typed incorrectly, or an email is not deliverable for reasons beyond our control. Again, please contact us if it has been longer than the allotted time. We may have been trying to contact you with no way of doing so.


How much information do you need?

Besides contact information, we only need to know which service you would like to order, and how many weeks gestation you are in your pregnancy. All information will remain private.

We do NOT adopt the typical method for reading scans, which is commonly known for “mirroring” transabdominal scans and “not mirroring” transvaginal scans. After years of research and assistance from ultrasound technicians and physicians, we have determined this method, on it’s own, to be less accurate. Our Ramzi experts follow strict criteria and look for gender markers to produce the most accurate results. See Ramzi Theory page for more info.

Do you issue refunds for Rush orders?

We do not issue refunds for incorrect results. This isn’t because all prediction emails are intended as a novelty item and for entertainment purposes.

We will give you an option for a refund if your scan is unreadable due to visibility. This is at the discretion of the Expert analyzing your scan.

Why can’t you read my scan? Some scans are unreadable because of the quality of the picture, the way the technician took the picture, or the way the fetus is positioned.

What if I get conflicting results?

This occasionally can happen if one scan is a “close call” or visibility is a factor. If you send in a Ramzi and Nub scan and get conflicting results, feel free to contact us with both pictures. We will then reevaluate for free and give you the stronger prediction. This may also increase accuracy of results. Some scans are more obvious than others. Please keep in mind, this is not a medical diagnosis, and we want to emphasize that this is just for fun.

What is your accuracy rate?

In preliminary test groups, accuracy rates ranged from 83-92%. These test groups used strict criteria in terms of visibility and acceptance of scans to be included in our studies. Our accuracy rate will vary depending on visibility and other factors that may affect our decision. Analyzing a static image is less accurate than scanning in person. However, combining a Ramzi and Nub prediction together may give you the most accurate results.

While we are confident in our methods, we do not guarantee 100% accuracy. We do not recommend using results to choose nursery colors, or make any financial or family planning decisions. This website is intended to provide a fun service for pregnant moms. If your prediction is wrong, you may or may not have gender disappointment. If this is a possibility,The Gender Experts predictions may not be right for you. Our services are for entertainment purposes only.

How do I leave a testimonial?

To leave a testimonial or submit your results, click here. We appreciate your feedback and will get back to you as soon as possible.